Water in your home? A crew is on the way.

Under 60 minutes for most of Nassau and western Suffolk, and we'll give you a realistic ETA on the phone — not a sales pitch. Our crews are based on Long Island, dispatching from here, not from a franchise office three counties away.

Depends on the loss — and we'll walk you through it on the phone. The universal three: stop the source if you safely can, keep people away from the hazard, and photograph everything before anything is moved. There's also a step-by-step guide at the top of this page.

Really. ATC stands for Around The Clock — it's the founding idea, not a marketing line. A live person answers, takes your loss details, and dispatches a crew, whatever the hour.

Most sudden and accidental losses — burst pipes, appliance failures, fire, puff backs — are covered by standard homeowner policies. Gradual leaks, rising floodwater, and sewer backups follow different rules (riders and separate policies). Describe your loss on the phone and we'll tell you honestly where it lands before any work begins.

For covered losses, typically just your deductible. We bill your insurance carrier directly, in the Xactimate format they require, so you're not fronting restoration costs and waiting for reimbursement.

No. In New York you have the right to choose your own restoration contractor. Carrier 'preferred vendors' work under volume pricing agreements with the insurance company — we work for you.

It happens — first estimates often miss scope. Our documentation (photos, moisture logs, room-by-room scope in Xactimate) is built to reconcile those gaps line by line. We meet the adjuster on-site and defend the scope; most disputes resolve on the strength of documentation.

Emergency assessments are free — we tell you what happened, what it needs, and what insurance is likely to cover before you commit to anything.

On Long Island, small single-room losses often land in the low thousands; whole flooded basements more. The honest answer is that response time is the biggest cost variable — water that sits all weekend can triple a scope. Covered losses: your deductible is typically your only out-of-pocket.

Our crews, our wrapped trucks, our equipment. When the ATC van pulls up, the people getting out work for us — mitigation through most of reconstruction.

Water losses: drying in 3–5 days, rebuild in 2–4 weeks. Fire losses: longer, scope-dependent. You get a written timeline after assessment and one point of contact who actually answers the phone.

Both — and that's rarer than it should be. The same company that dries your home rebuilds it: drywall, flooring, paint, trim, kitchens. One company, one claim, one accountable party.

Around The Clock — because emergencies don't schedule themselves. It's why the phone is answered live 24/7/365 and why crews roll at any hour.

Yes — IICRC Certified Firm, NYS-licensed for mold remediation, licensed and insured for home improvement on Long Island, BBB accredited. The certifications are on the trucks because we're happy to be checked.